![]() ![]() Things like: ERROR: Cannot load AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml'īut no adobe service agent said anything about that. "C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log"īecause there I realised, that I always get errors through the install process of the desktop cloud app Have you had a lock into your install logs? They are under (*remark : The chat wasn't great but in the end the email support helped me) I really had expected a bit more somehow. They didn't cooperate and mostly ignored what I said. The chat agents I got don't seem to have a deep education in IT, instead they seem to have a sheet of paper stating: "If customer calls do this then that then that". Unfortunatly my experiences with the tech support (so far) were a waste of time. Did all the things you did - and then did them again with the indian tech support. Got exactly the same problem and worked on it for 3 days. I'm truly at a wit's end, can someone help? All I'd like is for someone to just work through this problem with me instead of being tossed around by various reps who don't want to deal with someone dragging down their average "customer service resolution times". I've had more issues with the official version of the CC suite than some of my fellow classmates with pirated versions. Causing issues in CC ProgramsĪs a student money is tight and given Adobe has increased pricing in my region (Australasia) by a whopping $150/yr (to the tune of $552 AUD/yr) I would half expect the CC suite to be working properly. Re: Creative Cloud Desktop crashes after about 10 minutes.Creative Cloud and Lightroom crashes every day.Re: Creative Cloud desktop keeps restarting on Windows 10.Having done some searching around I can see others are running into similar issues with no solution: I've got a case number but after sending me another prescribed tip (changing file permissions, which I'd done) they closed my case number without replying to me. Uninstalling all CC programs, deleting literally every single folder related to Adobe, Creative Cloud or any other program, restarting, running the Cleaner Tool, clearing the temp folder and then reinstalling.Uninstalling all CC programs, reinstalling.Uninstalling Creative Cloud, using the CC Cleaner Tool and then reinstalling.Using Creative Cloud Uninstaller and then reinstalling.Removing/renaming SLStore/SLCache files/folders.Changing file permissions on all Adobe folders to allow admin/user full access.Stopping all Adobe-related services in task manager, deleting the opm.db file, deleting the entire OOBE folder.Changing languages from English (North America) to English (International).Signing in and out of the CC desktop app.I've been tossed around Adobe Customer Care like a child's toy - I have worked through every possible step and every possible page recommended or stumbled upon on the Adobe website. Sometimes it doesn't even crash and I'm just signed out instead, but it's still very annoying. When this happens, my TypeKit fonts get deleted and I am signed out of CC. Whenever I'm using any program in the CC suite (Premiere, Photoshop, Lightroom etc.) after 15-20 minutes I will get a system message that the Creative Cloud app has crashed and is restarting. I signed back in, and the issue has been occurring ever since. ![]() This all began a while ago when I went to work on something and I was signed out of CC. This issue began before my annual subscription ran out (I'm now on the 28 day grace period), and I'm highly reluctant to commit to another $552 if the suite won't even work. The system was running the suite perfectly fine for most of last year. Beefy desktop system with 1TB of free space across three drives, 16GB of RAM and a Core i5-6500. ![]() Running Windows 10 Pro, Fall Creators' Update with all drivers, software and CC programs up to date (CC 2018). ![]()
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